Schools in both the independent and maintained sectors have had to come to terms with a rapid growth in the number and variety of disputes surrounding the admission of pupils and students – issues connected with academic selection, sexual or ethnic discrimination and the rights of the disabled, among others. There has also been a marked growth in the number and range of disputes of a contractual nature, often involving problems over the payment of fees.

It can no longer be considered sufficient for an educational institution to offer its teaching on a 'take it or leave it' basis.  Expectations about the content of courses, their suitability for the needs of the students applying to take them, the quality of the delivery, and the efficacy of the outcome, have all been transformed during recent years, with the result that educators, both collectively and individually, have become subject to altogether new forms of scrutiny, and possibly to claims for compensation if their clients are dissatisfied with the results of their experiences.

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