We provide our national client base with a dedicated recoveries service via our specialist and highly regarded team based in Swansea. Everyone in our Recoveries Team understands the importance of cash flow  - but we are more than just debt collectors. We provide a debt management service that includes advice on how to identify and protect against bad payers, how to maximise potential for recovery and how best to pursue any debtors. Our clients seek innovative solutions, competitive pricing and technology enabled service delivery – and we deliver what they want.

Our range of services includes the following:

• court proceedings for invoice debts, return of goods and possession cases
• specialist insurance recoveries following road traffic accidents
• credit control consultancy
• full range of enforcement procedures
• individual and corporate insolvency actions
• letters before action
• pre litigation pursuit service

We understand that getting to know our clients and their businesses makes for a more effective working relationship so we do just that . And more than that, as  our clients are all different we don’t expect them all to want the same service so  we design a recoveries service to suit each client. That’s a personal touch that we’re proud of and it sets us apart from our competitors.

All our team members are assisted by a case management system that allows us to run a claim as fast as the court timetable will allow. The system has automated document production and bespoke management reporting. It also has a portal for our clients to submit instructions and view progress of cases online. 

We know that in this type of work our clients require  a cost effective service so we operate on pre-agreed commission or fixed fee rates with no hidden charges.  For clients with a regular volume of new instructions or a large collect out for example we can agree a bespoke pricing structure. For all of our clients we take maximum advantage of interest terms or entitlement under the Late Payment of Commercial Debts legislation so that wherever possible the debt recovery process is cost neutral for our clients.

Our client base encompasses public and private sector with specific teams concentrating on the utilities, insurance and secondary lender markets. We also have extensive experience acting for clients in education, manufacturing and service industries. We thrive on the challenge of collecting an entire debt ledger but we also look after clients who have only one debt to collect.  Technical expertise is a given so what sets us apart is our attitude.

If you would like further information about our recoveries service please contact Liz Hope by email.