This one day training session will help you to understand what mediation is and how it can help you manage conflict in your organisation or team.

Conflict at work is a costly. Disputes between colleagues, teams, employees and their managers divert time and energy away from the business. Where formal internal procedures are invoked or Employment Tribunal claims made the cost can be even greater. Mediation and training managers in mediation skills can help organisations deal with conflict more effectively and reduce some of those costs. This training is suitable for anyone interested in mediation and managing conflict in their workplace more effectively.

In this workshop you will learn more about:

• what a mediator does and how they do it
• the sorts of situations mediation can help with
• how you can introduce mediation into your workplace – either formally or just by giving managers better skills to deal with conflict

session outline

• the mediation process and the role of the mediator
• what makes an effective mediator - skills, qualities and knowledge
• benefits of mediation
• when mediation can help and when it can’t
• what to consider before introducing mediation into an organisation
• practical steps to make it work

This event will be held at our Morgan Cole office in Cardiff on Tuesday 10 May 07 and will be charged at £299 per delegate. A maximum of three delegates per orgaisation may attend.